No Risk Purchases With Ace Ticket
As we approach the new year, Covid-19 is still a factor in our lives and events are still affected by this pandemic. While the bulk of the disruption to live events is hopefully behind us, there is still a chance that events in 2021 will get delayed or cancelled. With the possibility of cancelled events in 2021 you can buy with ease at Ace Ticket knowing that you'll always be able to get a refund for a cancelled event. While thousands of customers of competing brands were forced to take store credit on cancelled events, all Ace Ticket customers were given a choice of store credit (with a bonus) or a full refund. While leagues waited months to start refunding their fans we proactively reached out to our MLB, NHL and NBA customers to offer bonus store credit or refunds on their purchases of unplayed games in a timely manner.
Our industry leading customer service team will continue to ensure the best possible solution should your event get disrupted and we want to assure you that your purchase with Ace Ticket is always protected in the event of a cancellation and postponement.
- To reiterate, if your event is cancelled, you will always be entitled to a full refund for your purchase. While our competitors forced their customers to take store credit, Ace Ticket offered all our customers a choice of a full refund or a 110% or 120% Ace Ticket Store Credit. No one should be forced to take store credit for a cancelled event.
- If your event is rescheduled, your tickets will always be honored for the new event date and time.
- If you cannot attend an event, an Ace Ticket pricing expert can relist and manage your tickets for resale.
If your event is cancelled or rescheduled and you haven't heard from us yet, please call us at 617-783-3333 or email us at firstname.lastname@example.org.
We thank you for the trust you place in Ace Ticket and we are standing by to assist you at this difficult time.
***Retail Locations*** Our stores and offices remain closed for now but we will have an update soon on when in store retail operations will be available again. For now you can purchase tickets via our site or by phone. Our reps are standing by M-F 9-5 to assist you.
Stay safe & sane!
The Ace Ticket Team
Have Questions? You can live chat with our local event experts online or give us a call at 1-800-697-3287. Our reps are standing by to assist you.