Dear Valued Ace Customer,
Like many of you, we are closely monitoring the situation with the COVID-19 Coronavirus. We're sure by now that you are aware of the mass cancellations and postponed events throughout the country. This includes the NBA, NHL, MLB and many concert/theatre tours. At this point we don't know what this means for regular season NBA and NHL, and MLB games that have not been played yet. We are awaiting more news from the Leagues and we will keep you posted as information becomes available. At this time no games have been cancelled.
Our industry leading customer service team is here to ensure the best possible solution should your event get disrupted and we want to assure you that your purchase with Ace Ticket is always protected in the event of a cancellation and postponement.
- If your event is cancelled, you will always receive a full refund for your purchase.
- If your event is rescheduled, your tickets will always be honored for the new event date and time.
- If you cannot attend an event, an Ace Ticket pricing expert can relist and manage your tickets for resale.
We thank you for the trust you place in Ace Ticket and we are standing by to assist you at this difficult time. Please be aware that we are receiving an increased number of inquiries regarding events and purchases and we may not be able to respond as quickly as we'd like to. We appreciate your patience as we await information from leagues, teams and local venues.
***Update*** Our stores and offices will be closed to the public on Monday March 16 and likely longer as we make plans for employees to work from home. Our reps will be standing by on Live Chat and the phones to assist you.
The Ace Ticket Team
Have Questions? You can live chat with our local event experts online or give us a call at 1-800-697-3287. Our reps are standing by to assist you.