Can I cancel for any reason after I place an order?

All sales are final and there are no cancellations or exchanges. If you can no longer attend an event, contact us. We may be able to re-sell them for you.

Will I get a refund if my event cancels? (Refund Policy)

If an event is cancelled without being rescheduled you will get a full refund minus shipping charges. If an event is rescheduled the tickets you purchased will be good for the new date and time of the event.

What is a "Broker?"

A Broker is defined as "One hired for a fee to negotiate purchases, contracts, or sales". A ticket broker does just that. There are people that want to sell their tickets and there are also people that want to buy those same tickets. There are 2 ways that a broker can do this. The broker can buy the tickets outright from the seller and hope that they can sell them. If the market drops or the tickets don't get sold the broker incurs the loss. The second way is the broker could take the tickets from the seller on consignment and keep a fee if they are sold. Either way a ticket broker puts the buyers and the sellers together for a fee.

Why are some tickets priced above face value?

Tickets are being sold at "Market Price". This means that the ticket brokers are also buying them at well above face value. Basically if someone is selling their tickets to a major event, they generally want to sell them for what they are worth. The majority of the price of the ticket is usually the cost for obtaining them. Then there are general business expenses added to the cost of the tickets.

How do I know I am dealing with a credible company?

Ace Ticket is a proud member of the Better Business Bureau, the National Association of Ticket Brokers, and the Brookline Chamber of Commerce. We are a licensed ticket broker that has been in business since 1979.

Isn't it true that if it was not for all the ticket brokers that buy the tickets that there would be plenty of seats for the fans?

Ticket brokers generally have a very small percentage of seats to any event and it does not affect availability at all. Most shows that are sold out would not even come close to having enough seats for all the fans wanting to attend.

Don't ticket brokers purchase large blocks of tickets that are never offered to the public?

No. Most performers and sports teams assure that this does not happen. Promoters make sure that the tickets are not sold in advance and impose limits when they go on sale so that no one person can buy a large block.

Who determines the prices?

All ticket prices are based upon the current market value, which is influenced by supply and demand. Therefore, we are constantly updating our ticket prices to accurately reflect the current market value. Our prices are subject to change at any time and without notice.

Where do you get the tickets from?

We buy our tickets from a variety of locations, including: ticket box offices, season ticket holders, and other ticket resellers. We often purchase tickets from customers, like you, who have extra tickets to sell.